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Responsible Gaming

Responsible Gaming at Jitbaz – Play Safe, Stay Within Your Limits

Gaming is meant to be fun, not a dependency. Jitbaz believes every player deserves a safe and healthy gaming experience — which is why responsible gaming sits at the heart of our platform.

18+ Adults Only
24/7 Support & Assistance
6 Protection Tools
100% Committed
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Are You Concerned?

If you feel like gaming is getting out of control, get help now.

Set Limits on Your Account

Our Responsible Gaming Tools

Jitbaz provides multiple powerful tools to help keep you in control

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Setting Deposit Limits
Set your own daily, weekly, or monthly deposit cap. Not a single BDT will go beyond your budget.
⏱️
Session Time Limit
Decide in advance how many hours you'll play each day. When your time is up, the platform will automatically alert you.
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Self-Exclusion
If you want to step away from the platform temporarily or permanently, activate self-exclusion.
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Loss Limit
Once your losses reach a set amount, you won't be able to place further bets. Keep yourself protected from financial harm.
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Cooldown Period
If you need a short break, use the account pause feature for anywhere between 24 hours and 30 days.
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Reality Check
Regular pop-up notifications will remind you how long you have been playing and how much you have spent.
Table of Contents

1 What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying gaming as entertainment – within your means, within your limits, without harming your family or work life. At Jitbaz, responsible play isn't just a policy; it's at the heart of who we are.

Online betting and casino games can be fun, but when control is lost and play becomes an addiction, it causes real harm — to individuals, families, and finances. Many people in Bangladesh participate in online gaming, yet awareness around responsible gaming remains limited.

Jitbaz wants gaming to always be an enjoyable experience. That's why we've built multiple protection tools into the platform to help you stay within your limits.

Keep in mind: Gaming should be a form of entertainment — never a way to make money or escape from problems.

1.1 Core Principles of Responsible Gaming

  • Only bet what you can afford to lose
  • Gaming is never a solution to financial problems
  • Don't play when you're intoxicated or under stress
  • Time with family and friends matters more than gaming
  • Don't chase losses by placing bigger bets out of emotion
  • Take regular breaks and check in with yourself

2 Jitbaz's Commitment to Responsible Gaming

Jitbaz is more than a betting platform — we are committed to building a responsible gaming environment. Our team includes trained support staff who are equipped to assist members experiencing gaming-related difficulties.

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Age Verification
Strict age verification is applied at registration. No one under 18 is permitted to use the platform.
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Our support team is available 24 hours a day. Don't hesitate to reach out if gaming is becoming a problem.
24/7 Support
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Regular Training
Our support staff receive regular responsible gaming training.
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Promotion Restrictions
Members who have self-excluded will not receive any promotional messages.

3 How to Use the Protection Tools

Log in to your Jitbaz account and go to the "Account Settings" section to access all responsible gaming tools. Step-by-step instructions are provided below.

1
Log In to Your Account
Log in to Jitbaz with your registered mobile number and password.
2
Go to the Profile Menu
Click your name or icon in the top right corner and select "Account Settings".
3
Open the "Responsible Gaming" Tab
Go to the "Responsible Gaming" tab on the Settings page.
4
Set Your Own Limits
Deposit limits, loss limits, session time controls, or self-exclusion — activate whichever tool you need.
5
Confirm
After setting your limit, click the "Save" or "Confirm" button. The limit will take effect once verified via OTP.

Important: Once a limit is set, reducing it takes effect immediately, but increasing it is subject to a 72-hour cooling-off period.

3.1 Deposit Limit Example

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Daily Deposit Limit
Used: ৳600Limit: BDT 1,000
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Weekly Deposit Limit
Used: ৳1,750Limit: ৳5,000
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Monthly Deposit Limit
Used: ৳4,000Limit: ৳20,000

4 Warning Signs of Gaming Addiction

Gaming addiction creeps up gradually. Many people don't even realize when playing has crossed the line into compulsion. If you notice the signs below, it's time to take them seriously.

1
Spending Beyond Your Budget
You are gaming with household money, borrowed funds, or your savings.
2
Chasing Losses
After a loss, you're placing bigger bets out of emotion to try to win it back.
3
Hiding from Family
Hiding from family or friends how much you're playing or spending.
4
Neglecting Work & Studies
You are neglecting work, studies, or daily responsibilities because of gaming.
5
Unable to Take a Break
You want to stop but can't, and feel restless once you do.
6
Emotional Changes
You feel irritable, anxious, or down when you're not gaming.

If you notice even one of the signs above in yourself, now is the time to seek help. The Jitbaz support team is here for you.

5 Self-Assessment

Ask yourself the questions below. If most of your answers are "Yes", consider reaching out for professional help.

1. Do you often end up betting more than you budgeted for?
Yes, often
Sometimes
No, never
2. Do you feel uncomfortable spending your free time without gaming?
Yes, I need it
Sometimes
No, not at all
3. Has gaming negatively affected your relationships or work?
Yes, I have
Maybe a little
No, not at all
4. After a loss, do you keep betting thinking you can win it back?
Yes, I do
Sometimes
No, I don't
5. Have you ever borrowed money or taken funds from family to fund your gaming?
Yes, I have
Maybe once
No, never

6 Protection of Minors

Jitbaz strictly prohibits anyone under 18 from using the platform. Age and identity are verified at registration, and any account found to belong to a minor is closed immediately.

6.1 Protecting Children at Home

If you have children or teenagers at home, take the following steps:

  • Use parental control software on your computer or phone
  • Keep the Jitbaz app or browser tab out of children's reach
  • Never enable the "Remember Me" option on your account
  • Make it a habit to log out after each gaming session
  • Keep your PIN or password away from children

If you see a child or minor using Jitbaz, contact us immediately at support@jitbaz.im. We will take prompt action.

7 Where to Find Help and Support

You don't have to face gaming addiction alone. Jitbaz and a range of organizations are always ready to help.

7.1 Jitbaz Support

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Email Support
support@jitbaz.im — response within 24 hours
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Live Chat
Live chat on the platform — available 24/7
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Self-Exclusion
Activate instantly from Account Settings

7.2 How Self-Exclusion Works

  • Short-Term Break (1–30 Days): Use this option to take a short break from the platform.
  • Extended Break (1–12 months): For taking an extended break from gaming.
  • Permanent Exclusion: If you want to leave the platform entirely, select the Permanent Restriction option.

Please note: Once self-exclusion is activated, your account cannot be reactivated before the exclusion period ends. This is by design.

Frequently Asked Questions

Yes, reducing your deposit limit takes effect immediately. However, increasing your limit is subject to a 72-hour cooling-off period — this is to prevent impulsive changes.

No. While self-exclusion is active, no promotional offers, bonuses, or marketing messages will be sent to you. Bonus offers will resume only after the exclusion period has ended.

A cooldown period is a temporary break of 1–30 days during which you can still log in and check your balance, but cannot place new bets. Self-exclusion is stricter – it blocks all access to your account for a specified period.

Start by talking to them directly, without judgment. Then contact Jitbaz Support — we also assist family members. If professional counseling is needed, we can refer you to the right organizations.

Go to the "Responsible Gaming" tab in Account Settings and enable the "Reality Check" option. You can choose to receive notifications every 15 minutes, 30 minutes, 1 hour, or 2 hours.
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Play Responsibly, Stay in the Game

Register at Jitbaz and enjoy a safe, entertaining experience using our full suite of responsible gaming tools.

Register Now Download the App
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