Jitbaz FAQ – Answers to All Your Questions
All in one place

Only one account can be registered per mobile number. Attempting to create multiple accounts with the same number will be automatically blocked by the system, and both accounts may be permanently suspended.

KYC (Know Your Customer) verification is the process of confirming your identity in accordance with international financial regulations. To complete it, upload a photo of your national ID or passport. Verification is typically completed within 24 hours. Withdrawals above ৳5,000 BDT will not be processed without KYC verification.

Yes, your mobile number can be changed, but it's a security-sensitive process. You'll need to verify via OTP on your old number and complete KYC again. This must be done through the support team. Email support@jitbaz.im to get started.

Withdraw all your balance before closing your account. Then send an email to support@jitbaz.im with the subject line "Account Closure Request". Once your identity is verified, your account will be closed within 7 business days.

You must be at least 18 years old to register on Jitbaz. Date of birth is verified, and accounts belonging to users under 18 are permanently closed. This is our mandatory policy for responsible gaming.

Your username can be changed once after registration. Go to your profile settings and use the "Change Username" option. For a second change, you'll need to contact support.

First, make sure your mobile number or username is correct. If you've forgotten your password On the Login page Use the "Forgot Password?" option. If your account is locked, wait 30 minutes before trying again. If the issue persists, contact us via Live Chat.

You can deposit on jitbaz via bKash, Nagad, and Rocket. Simply send money or make a payment directly to the provided mobile number. Funds are usually credited to your account within 5 minutes.

Minimum deposit is ৳500 BDT, with a maximum of ৳50,000 BDT per transaction. The daily total deposit limit is ৳1,00,000 BDT. Higher limits apply for VIP members.

Standard withdrawal requests are processed within 15 minutes to 2 hours. Requests submitted between midnight and 6:00 AM will be processed the following morning. If KYC verification is incomplete, additional verification may be required for your first withdrawal.

jitbaz does not charge any withdrawal fees. However, mobile banking operators (bKash, Nagad, etc.) may apply their own cash-out charges. These fees are set directly by the operators and are outside of jitbaz's control.

Funds typically arrive within 5–10 minutes. If not, contact live chat with your transaction ID. jitbaz is not responsible for payments sent to the wrong number or outside of official payment channels. Always verify the payment number through the website or app.

Minimum withdrawal is ৳300 BDT. Daily maximum withdrawal limit is ৳50,000 BDT. Winnings from bonuses are subject to wagering requirements before they can be withdrawn.

A withdrawal request can be cancelled via live chat while it's still "processing." Once it shows as "completed," it can no longer be cancelled. Check the status of your request on the dashboard before making a decision.

The welcome bonus is automatically credited to your account on your first deposit after registration. No separate code is required. The bonus can be up to 100% of your first deposit amount.

A wagering requirement is the condition specifying how many times you must bet your bonus funds before you can withdraw them. For example, receiving a ৳1,000 BDT bonus with a 10x requirement means you need to place ৳10,000 BDT in bets. Requirements vary by bonus — check the offer details.

Every morning, a set percentage of the previous day's net losses is credited to your account as cashback. Cashback rates typically range from 5%–15%. VIP members receive cashback at a higher rate.

Share your referral code with a friend. When they register using that code and make their first deposit, you'll receive a bonus. You can find your referral code in your profile settings. The more referrals you make, the bigger your bonus.

Yes, most bonuses have an expiry date. Welcome bonuses must generally be used within 30 days. Daily bonuses expire within 24 hours. Full expiry dates and terms are listed on the offer page.

Generally, only one bonus can be active at a time. However, Sports Betting bonuses and casino bonuses are held in separate wallets, so in some cases they can be used simultaneously. Details On the bonus page View.

Jitbaz lets you bet on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and e-sports. Live betting is also available for major tournaments like the BPL, IPL, World Cup, and Champions Trophy.

Live betting means placing bets in real time while a match is in progress. Odds shift with every ball and every point, making it more exciting than standard pre-match betting. Just log in and go to the "Live" tab to see all ongoing matches.

If a match or event is cancelled or postponed, the bet amount will be refunded to your account — typically within 24 hours. For single bets, the full amount is returned. For accumulator bets, the cancelled leg is removed and the remaining selections are recalculated.

The minimum bet for Sports Betting is ৳20 BDT. Minimum bets for casino games vary by game, generally ranging from ৳10–৳50 BDT. Maximum bet amounts depend on the match and market.

An accumulator bet (or parlay) combines selections from multiple matches into a single bet. If all selections are correct, the odds multiply for a potentially large payout. However, if even one selection is wrong, the entire bet is lost. Higher risk, higher reward.

Log in and On the Lottery page Select your preferred lottery and choose your numbers, or use "Random Selection." The ticket price will be deducted from your balance. Draw results will be announced at the scheduled time.

Yes, jitbaz uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold to third parties. To learn more Privacy Policy Read.

If you suspect any suspicious activity, contact us immediately via live chat and request a temporary account freeze. You can also email support@jitbaz.im. Make sure to change your password and keep login notifications enabled.

No, never. No Jitbaz staff member or representative will ever ask for your password, OTP, or banking details via phone, SMS, or social media. If anyone requests this information, treat it as fraud and report it to support immediately.

Use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters. Avoid using your date of birth, mobile number, or common words as your password. Change your password every 3 months.

Keep login notifications on, use a strong password, avoid logging in on public Wi-Fi, and make sure OTP verification is active. Always use the official jitbaz.im website or app.

Jitbaz App — Direct Download Page Available for download as an Android APK file directly. iOS users can add the web app to their home screen. Avoid downloading from third-party sites.

To install a third-party APK on Android, you need to allow "Install from unknown sources." Go to Settings → Security → Unknown Sources and enable it. Once the installation is complete, turn this permission back off for your security.

No, there is only one account. You can log in to both the app and website using the same username and password. Your balance, betting history, and bonuses are all synchronized.

When a new update is available, you'll receive a notification automatically when you open the app. Or Download Page Download the latest version and install it — there's no need to uninstall the old version first. The update will apply automatically.

First, close and reopen the app. If the issue persists, restart your phone. Try clearing the cache (Settings → Apps → Jitbaz → Clear Cache). If none of that works, uninstall the app and reinstall it fresh.