At Jitbaz, protecting your personal information is one of our most important responsibilities. Read this Privacy Policy to learn what data we hold, why we hold it, and how we keep it secure.
The steps we've taken to protect your data at Jitbaz
Jitbaz ("we", "the platform") places the highest importance on your ("user", "member") privacy. This Privacy Policy explains how we collect your personal information, how we use it, and how we keep it secure.
By using the jitbaz.im website or mobile app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use the platform.
Our commitment: Jitbaz never sells, rents, or trades your personal information to any third party. Protecting your privacy is a core principle of how we operate.
This Privacy Policy applies to all of the following:
Jitbaz collects various types of information to deliver and improve its services. Full details are described below.
| Data Type | When Collected | Purpose |
|---|---|---|
| Name, date of birth | At the time of registration | Identity Verification & KYC |
| Mobile Number | During registration and verification | OTP & communications |
| Email address | At the time of registration | Notifications & Support |
| National ID / Passport | During KYC verification | Identity & age verification |
| Payment information (bKash/Nagad) | On deposit / withdrawal | Transaction Processing |
| Address | During the KYC process | Identity Verification |
When you use the platform, certain information is collected automatically:
Important: We never store your password in plain text. Passwords are always hashed using a one-way encryption method.
Jitbaz uses your information only for legitimate and necessary purposes. We never misuse your data.
Jitbaz does not sell your data. However, in certain limited circumstances, specific information may need to be shared with trusted third parties.
All third parties with whom data is shared are bound by strict confidentiality agreements with Jitbaz. They may only use the data for specified purposes.
As Jitbaz is an international platform, your data may be processed on servers located in other countries. In all cases, international data protection standards are strictly followed.
Jitbaz uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Retention Period | Status |
|---|---|---|---|
| Essential Cookies | Login sessions, security | Until end of session | |
| Functional Cookies | Remembering language preferences and settings | 30 days | |
| Analytics Cookies | Traffic analysis, page performance | 90 days | |
| Security Cookies | CSRF protection, fraud detection | Until end of session |
You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
Jitbaz does not retain data longer than necessary. Retention periods are defined based on the type of data involved.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction History | 7 years | Directives from financial regulatory authorities |
| KYC Documents | 5 years | AML Compliance |
| Support conversations | 3 years | For dispute resolution |
| Website Logs | 90 days | Security analysis |
| Marketing Preferences | Until consent is withdrawn | As per your instructions |
Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.
Jitbaz believes every user has full rights over their own data. We respect and uphold those rights.
For any privacy-related requests, email us at support@jitbaz.im. Please include your registered mobile number and any information required for identity verification. We typically respond within 30 days.
Jitbaz uses industry-standard security technology to protect your data. However, since no internet connection can be guaranteed 100% secure, you also have a role to play in keeping your account safe.
Phishing Warning: Jitbaz will never ask for your password, OTP, or payment details via email or SMS. If you receive such a request, contact us immediately.
Jitbaz strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect data from minors.
Age is verified at registration. If it is later found that a member is under 18, the account will be immediately closed and any collected data will be deleted.
If you believe a minor is using our platform, please let us know immediately.
Jitbaz may update this Privacy Policy from time to time. Changes may be made due to updates to our services, new legal requirements, or technological developments.
If you have any questions or concerns about this Privacy Policy, please get in touch with us: